At Best Before Online, we deliver across South Africa, with our operations based in Gauteng. We partner with trusted courier services via BobGo to ensure your order is delivered reliably and efficiently.
Shipping Options & Timelines
Standard Shipping (Nationwide)
Estimated delivery: 2 – 5 working days
Applies to all major cities and serviced areas across South Africa
Public holidays are excluded from delivery timeframes
Collection (Gauteng Only)
Orders will be ready within 5 working days
Collection is available from selected locations across Gauteng
You will be notified once your order is ready for collection
Delivery timelines may vary depending on your location, courier capacity, and order volumes.
Delivery Process
All deliveries are fulfilled through courier partners coordinated by BobGo.
Tracking details will be provided where available
Deliveries take place during standard business hours
The courier may contact you to coordinate delivery
If you are not available at the time of delivery:
The courier will attempt to contact you
A second delivery attempt may be arranged
A re-delivery fee may apply if another trip is required
Delivery Address Requirements
To avoid delays or failed deliveries, please ensure your address is complete and accurate. You must include:
Street address
Suburb
City
Postal code
Valid contact number
Incorrect or incomplete details may result in delays and additional delivery charges.
Delivery Limitations
⚠️ Please take note of the following:
We do not deliver to P.O. Boxes
Certain farms, remote areas, or outlying regions may not be serviced by our courier partners
If your delivery address falls outside standard delivery zones:
We will contact you to arrange an alternative solution, or
A full refund will be issued if delivery is not possible
Risk & Responsibility
Once your order has been dispatched and handed over to the courier:
Responsibility passes to the customer
Best Before Online cannot be held liable for:
Courier delays
Failed deliveries due to incorrect address details
Circumstances beyond our control (e.g. weather, strikes, service disruptions)
Need Assistance?
If you need to update your delivery details or have any questions about your order, please contact our support team as soon as possible. We’ll assist where we can before your order is dispatched.
